You can return your order within 30 days of receiving it. If you received items from one order in several parcels, the 30-days return period begins on the day you received the last parcel.

General Return Conditions

In order for a return to be accepted, it must meet the following conditions:

• The product must be unused and unworn.
• The product must be in its original state and packaging with the original tags attached.
• Apparel must have the original packaging and original tags attached.
• Accessories must have all parts of the original packaging. Accessories must remain vacuum - sealed if it comes in a sealed packaging.
• Footwear must be in the original shoe box with original tags attached. Sticker on the shoe box should not be removed or altered in any form.

Exceptions for return policy

Please note that hype products such as IVY PARK have a 14-day return policy.

Face Covers

• If the face cover package is not opened our normal return policy applies to this product.

• If the product package has been opened, this product is not returnable, exchangeable or refundable due to health protection reasons, unless there is a manufacturing defect with the product.

Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.

If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:

• Obtained from a source other than http://shop.ritzori.com
• Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
• Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)
• 
  
  WHEN WILL YOU RECEIVE MY RETURN PACKAGE?

  After you drop off your return package at the local drop off point, it can take 2 - 5 business days for the package to get to our warehouse. Unfortunately, we cannot control how long it will take for your returned products to be delivered back to us.

  
  

  WHEN WILL I GET MY REFUND?

  Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally 5 days for unused and unwashed products. 

  Once the return has been approved, it takes 1-2 days for the refund to be made by adidas online store to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. 

  For further information and especially if you do not receive your refund within 21 business days